What you'll be doing

• Engage with customers through chat, provide prompt and accurate responses to a wide range of inquiries
• Demonstrate excellent communication and problem-solving skills to efficiently address customer needs
• Document interactions and follow up on actions in a timely manner
• Collaborate with team members to share best practices and identify opportunities for process improvements
• Maintain a thorough understanding of Telco products, services, and policies to provide customers with reliable information
• Contribute to the achievement of key performance indicators and customer satisfaction goals

What we're looking for

• HS/SHS GRAD + Open to all segment, WITHOUT or WITH BPO experience in a customer service or call centre environment, preferably in the Telco industry-CHAT SUPPORT
• Strong communication and interpersonal skills, with the ability to build rapport and provide empathetic support
• Excellent problem-solving and critical thinking abilities to handle a variety of customer inquiries
• Proficiency in English, both written and verbal
• Familiarity with customer relationship management (CRM) systems and data entry
• Ability to work in a fast-paced, target-driven environment and adapt to changing priorities