ROLE: Native Korean - Customer Services

Location: Cyberjaya, Malaysia.

Total Salary: RM 9,000+ RM 300 KPI Allowance

Project: Collection Travel Project

Language: Korean

Headcounts: 5

Work hour: 5 days work and 2 days off per week. Multiple shift between 10AM - 7PM

Joining Date: 11th May 2026.

Education: Bachelor Degree

Experience: Minimum of 6 months BPO Customer Servie experience.

Job Summary

We are hiring a Native Korean Customer Service Representative to support a Travel Project with a focus on collections and payment follow-ups. This role is for someone who can communicate clearly.

If you are good with people this one’s for you.

Key Responsibilities

* Handle inbound and outbound customer interactions in Korean (calls, emails, chats).

* Resolve disputes and complaints professionally while maintaining customer trust.

* Update customer records, payment statuses, and case notes accurately in the system.

* Work closely with internal teams to resolve escalations and complex cases.

* Ensure full compliance with company policies and data protection standards.

Requirements

* Good working knowledge of Korean & English (written and spoken).

* Experience in customer service, collections, travel support is a strong advantage.

* Strong communication skills — polite but firm when needed.

* Comfortable discussing payments, delays, and resolutions.

* Basic computer skills and ability to work with CRM/tools.

* Ability to handle pressure and maintain professionalism at all times.

Benefits:

* 19 Annual Leave

* Career Progression

* AIA Insurance Coverage

* Salary Increment every year