1. Provide exceptional customer support through various communication channels including phone, email, and chat.
2. Assist customers with product inquiries, issues, and complaints while ensuring customer satisfaction.
3. Manage and maintain customer accounts, including updating information and processing orders.
4. Collaborate with internal teams to resolve complex customer issues effectively and efficiently.
5. Utilize Salesforce to track customer interactions and follow up as necessary.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0–2 years in a customer service role.
• Skills and Competencies: Proficient in English, with strong verbal and written communication skills.
• Skills and Competencies: Solid problem-solving abilities to handle customer inquiries promptly.
• Skills and Competencies: Familiarity with Salesforce is beneficial.
• Qualities and Traits: Strong work ethic and the ability to work independently and as part of a team.
• Qualities and Traits: Excellent organizational and interpersonal skills.