Customer Service Representative

西安德睿卿企业管理咨询有限公司

RM5-6K[Monthly]
Remote1-3 Yrs ExpEdu not requiredContract
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Remote Details

Open Country：Malaysia

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

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Benefits

  • Employee Recognition and Rewards

    Distributed team

Description

1. Provide VIP channel assistance for users in Telegram groups / DingTalk and other group platforms;

2. Utilize the Zendesk online customer service system and manage email correspondence;

3. Maintain customer relationships, regularly update company website content, and notify users of events;

4. Accurately record customer and agent needs, and feedback and report any issues using tools like Jira/Wiki;

5. Support special cases or temporary tasks from superiors;

6. Inquiry regarding wallet deposits and withdrawals on the blockchain;

7. Monitor trends in the cryptocurrency market.

Adaptability
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yufei wu

HR Manager西安德睿卿企业管理咨询有限公司

Posted on 05 March 2025

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