Your Key Contributions:

• The Customer Retention Manager is responsible for developing and implementing strategies to enhance customer retention, satisfaction, and loyalty.
• This role involves leading a team of Relationship Managers, analyzing customer behavior, addressing churn risks, and strengthening client relationships to drive long-term business growth.
• The ideal candidate has strong leadership skills, customer-centric strategies, and expertise in retention management.

What Makes You a Fit for this Role:

• Completed a Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• At least 5 years of experience in customer retention, account management, or customer success.
• Experience leading a customer-facing team, preferably in the telecommunications or service industry.

What Makes You Standout:

• Expertise in Data Analysis and Reporting- Ability to interpret complex datasets, generate actionable insights, and create reports that drive strategic decision-making in a telecom environment.
• Strong Retention and Loyalty Strategy Execution- Experience in developing and implementing customer retention programs that enhance subscriber engagement and reduce churn.
• Deep Understanding of Market and Customer Behavior- Skilled in analyzing consumer trends, usage patterns, and competitor movements to optimize product offerings and marketing strategies.

Address: Central Business District Area: 106 Carlos Palanca St., Legaspi Village, Makati, Metro Manila, Philippines

“We do things differently”

Apply now and experience life at PT&T!

Please refer to job description.