• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services to enhance customer satisfaction.
• Resolve customer issues and complaints effectively, striving for first contact resolution.
• Document customer interactions and feedback in the customer relationship management (CRM) system.
• Collaborate with team members to improve service delivery and ensure seamless customer experience.

Requirements

• Educational Qualifications: At least HS Grad (OC)/SHS Grad/College Grad or Undergrad
• Experience Level: With at least 6 months BPO Experience
• Skills and Competencies: Excellent communication skills, both verbal and written
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Empathy and patience when dealing with customers
• Working Conditions: Typically an office environment with flexible hours available