Technical Support & Troubleshooting:

• Diagnose and troubleshoot issues related to mechanical, electrical, and hydraulic systems in heavy machinery.
• Provide on-site and remote technical support to customers and field technicians.
• Utilize diagnostic tools and software to identify equipment malfunctions and determine appropriate repair methods.

Maintenance & Repair:

• Perform scheduled maintenance, inspections, and repairs on heavy machinery to ensure optimal performance.
• Oversee the installation, testing, and commissioning of new equipment.
• Ensure all repairs and maintenance work comply with manufacturer standards and safety regulations.

Customer Service:

• Respond promptly to customer inquiries and service requests.
• Provide technical advice and recommendations to customers on the operation and maintenance of equipment.
• Conduct customer visits to assess machinery performance and address any service-related issues.

Training & Development:

• Provide technical training and support to internal staff, including service technicians and sales teams.
• Develop and deliver training programs for customers on the proper use and maintenance of heavy equipment.

Documentation & Reporting:

• Maintain detailed records of service and maintenance activities, including work orders, service reports, and inventory usage.
• Prepare and submit regular reports on service operations, equipment performance, and customer feedback.
• Collaborate with the Service Manager to improve service processes and enhance customer satisfaction.

Health, Safety & Environmental Compliance:

• Adhere to company safety policies and procedures, ensuring a safe working environment for all employees.
• Conduct risk assessments and implement corrective actions to mitigate potential hazards.
• Ensure compliance with environmental regulations and industry standards during service activities.

Continuous Improvement:

• Identify opportunities for improving service efficiency and reducing downtime for customers.
• Stay updated on the latest industry trends, technologies, and best practices in heavy machinery maintenance and repair.
• Participate in continuous improvement initiatives and contribute to the development of service strategies.
• Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.
• Undertake additional job roll-related tasks as necessary to support the companys mission and operations.
• Carry out additional tasks as requested by management.

• Minimum of 3-5 years of experience in servicing and maintaining heavy machinery, preferably in the construction or industrial equipment sectors.
• Hands-on experience with diagnostics, troubleshooting, and repair of hydraulic, mechanical, and electrical systems.
• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.