Strategic Networks, Inc. IT Service Desk /Open for IT fresh graduate/CALAMBA CITY

Strategic Networks, Inc.

£199-265[Bulanan]

Di tempat - LagunaLulusan Baru/MahasiswaS1Kontrak

Manfaat yang Diamanatkan Pemerintah
Gaji Bulan ke-13, Dana Pag-Ibig, Kesehatan Phil, SSS/GSIS
Asuransi Kesehatan & Kesejahteraan
Asuransi Kematian Akibat Kecelakaan & Cidera, Organisasi perawatan kesehatan
Waktu Istirahat & Cuti
Cuti Hamil & Cuti Hamil & Melahirkan, Cuti sakit, Cuti Liburan

Primarily work in a call-center type of work environment.
Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
Ability to work flexible hour/s or flexible shift
Determines requirements and/or root cause of technical issues by working with end-user.
Answers inquiries by clarifying issues; researching, and providing information.
Resolves problems by clarifying issues; researching and exploring answers.
Fulfills requests by clarifying desired information; researching, locating and providing information.
Maintains client database by entering information.
Keeps equipment operational by following established procedures; reporting
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Ensure customer calls are properly logged for continuous improvement.
Learn to be proficient in service and repair of all systems (current, new and updates).
Prepare needed daily, weekly and monthly reports.
Handles a team or group of engineers
Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.