Job Description:

Provides Technical and Warranty support for processors, motherboards, servers, and networking products through phone, email, and chat. Technical in nature troubleshoots and provides customer service for Products. Technical Voice/Email/Chat - Support.

Typical Qualifications:

• Education: Bachelor's degree in IT, Computer Science, or a relevant field.
• Fresh Graduate are open to Apply
• Demonstrates strong verbal and written communication skills.

Experience Target:

• with minimum 6 months IT related work experience (BPO/Non BPO).

Knowledge/Skills/Abilities: 

• Experience in IT Technical Support/IT Helpdesk is preferred
• Handle level 1 and 2 support via phone and ticketing system. 
• Has experience in providing phone technical support to end users.
• Demonstrates strong verbal and written communication skills.
• Has experience in a BPO Industry
• Amenable to working onsite in a Graveyard shift schedule
• Must be near WCC or willing to work in WCC

Please refer to job description.