Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients.

Position: Service Desk

Company Industry: BPO Company

Location: Quezon City

Schedule: Shifting

Salary: Php 30,000 gross

Work set up: Onsite

BENEFITS :

• 13th Month Pay
• HMO coverage starting on Day 1
• Paid Time-Off (PTO)
• Competitive salary package
• Professional growth in a global work environment

RESPONSIBILITIES:

• Provide L1 technical support for IT-related queries via phone, email, and chat.
• Troubleshoot hardware, software, and network issues for end-users
• Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
• Reset passwords, manage user access requests, and ensure security compliance
• Maintain a knowledge base and document troubleshooting steps

RECRUITMENT PROCESS: (Online Process)

• Initial Interview
• Second Interview
• Final Interview
• Job Offer

• Bachelor degree and Undergraduate high Highschool graduates are open to apply
• With 1 year and above experience in BPO / Technical Account
• Have 1 year and above experience in IT Hardware / Software Account
• Has experience in resolving tickets, troubleshooting hardware, software
• Preferably, candidates can start ASAP