• Provide exceptional customer service through non-voice communication channels, including email and chat.
• Assist customers with inquiries, complaints, and requests, ensuring all interactions are handled professionally.
• Engage in regular training sessions to improve knowledge of products and services.
• Collaborate with team members to ensure a seamless customer experience while adhering to company policies.
• Document interactions accurately and maintain detailed records of customer communications.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate
• Skills and Competencies: Proficiency in English language.
• Skills and Competencies: Strong customer service orientation.
• Skills and Competencies: Familiarity with call center operations and back office support.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Qualities and Traits: Ability to work effectively in a virtual environment.