Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Work-Life Balance
Work from Home
Description
- Assist customers via phone, email, and chat to address inquiries and resolve issues.
- Maintain comprehensive product knowledge to provide accurate information.
- Document customer interactions in the database for future reference.
- Collaborate with team members to improve service quality.
- Work with a positive attitude to enhance customer satisfaction.
Requirements
- Educational Qualifications: A Diploma in any field is required.
- Experience Level: 1-3 years of experience in customer service or call center roles.
- Skills and Competencies: Proficient in English, strong communication skills, problem-solving abilities, and familiarity with call center software.
- Responsibilities and Duties: Handle customer inquiries, resolve complaints, and provide accurate information.
- Working Conditions: Office environment with potential for shift work; may involve dealing with difficult customers.
- Qualities and Traits: Friendly, patient, and empathetic with a strong work ethic and ability to multitask.
Jaylo Roselle
HR Hiring OfficerMetacom Business Process Outsourcing Solution Inc.
Reply 3 Times Today
Working Location
Glorietta 1 - Ayala Malls. 205 Hotel Dr, Makati City, Metro Manila, Philippines
Posted on 19 July 2025
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Metacom Business Process Outsourcing Solution Inc.
Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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