We're in urgent need of Application Support - Netsuite for a well established BPO Company located in Pampanga. This opportunity is for Direct Hire, send us your applications now and we'll be in touch shortly.

Responsibilities as an Applications Support:

• Configure NetSuite ERP to align with project requirements, ensuring adherence to business

processes and user specifications.

• Provide expertise on NetSuite best practices, including workflow configurations, to enhance

business efficiency. Offer user-friendly guidance on system functionalities.

• Work with SPS Commerce, RF Smart (or similar WMS), Smart Freight (or similar consignment

application), and middleware solutions for seamless integration within NetSuite.

• Provide user training, support report customization, and troubleshoot inquiries, helping users

modify and create reports such as Sales Summary by Agent.

• Maintain documentation for NetSuite configurations, customizations, and user support

interactions to ensure operational continuity.

• Provide 1st and 2nd level helpdesk support for NetSuite OneWorld, Celigo, RF Smart, SPS

Commerce, Shopify, Clickup, Miro, Zendesk, Smart Freight, and any future integrated applications.

• Escalate 3rd-level support issues to software vendors as needed and manage them to SLAs.

• Collaborate with internal teams and external consultants to resolve operational issues and escalate

as needed.

• Identify and analyze business processes and inefficiencies, recommending optimal practices and

solutions.

• Develop custom saved searches, workflows, and reports to support shared business usage and

integration needs.

• Implement systematic process improvements and manage the integration of new systems into the

infrastructure.

• More than 3 years in a NetSuite consulting role with functional and technical experience, including at least two NetSuite implementations with configuration responsibility.

• Experience with SPS Commerce, RF Smart (or similar WMS), Smart Freight, and middleware integration.

• Strong English proficiency, with the ability to explain complex processes in accessible language to non-technical users.

• Proficiency in NetSuite workflows, SuiteScripts, and configuration, with an adaptable communication style depending on user needs

• NetSuite certifications preferred but not required with demonstrated consulting experience.

• Consultative mindset prioritizing user needs, with strong problem-solving and adaptability skills.

• Collaborative team player with the ability to work within a larger IT/systems team.

• Effective communication with end-users, management, and consulting partners, ensuring SLA adherence for high-priority issues.

• Familiarity with OTC, R2R, P2P, PTP, and PTI processes.

• Excellent interpersonal, stakeholder management, and expectation management skills.

• Willing to work in a Compressed, 12-hr shift/3 days per week