• As a Customer Support Representative at Ubiquity Manila, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support, troubleshooting technical issues, and assisting customers in adopting our products. 

Key Responsibilities:

• Product Expertise: Serve as the go-to resource for product inquiries and questions.
• Customer Support: Diagnose and resolve business or technical problems faced by customers.
• Data-Driven Solutions: Propose data-driven solutions to enhance customer experience and product adoption.
• Case Management: Track and manage support cases efficiently using our automated support portal.
• Payments Support: Provide comprehensive payment support via phone and email, including troubleshooting payment transactions and resolving issues with third-party processors.
• Troubleshooting: Identify and resolve technical issues related to our products and payment systems.
• Transaction Tracing: Trace transactions within our systems to pinpoint the root cause of problems and implement corrective actions.
• Team Collaboration: Work closely with other support teams to ensure seamless customer service.
• Client Escalations: Provide expert guidance and support during escalated client calls.
• Knowledgebase Contributions: Contribute to the development and maintenance of customer-facing knowledge base content.

Exciting Benefits awaits U:

• HMO Day 1
• 15% Night Differential
• Paid Leave Benefits with Tenure Based Cash Conversion
• Internal Movement Opportunities
• Annual Merit Increase
• Ubiquity Plus - Tenure Based Cash Incentive

This could be U:

• Minimum of 6 months experience in BPO setting.  
• At least SHS/High School Grad (old curriculum).
• Excellent verbal and written communication skills.
• Ability to ask probing questions and problem resolution skills. 
• Ability to follow instructions for specific customer resolutions tasks. 
• Willing to work ONSITE in Eastwood city QC.