• Taking and Processing Reservations:

Handling inquiries via phone, email, or online platforms, taking down details l like date, time, party size, and any special requests. 

• Managing Reservations:

Ensuring accurate booking information, updating reservation status, and managing changes or cancellations. 

• Customer Service:

Providing a positive and efficient experience for guests, answering their questions, and resolving any issues. 

• Communication:

Coordinating with other departments, such as kitchen staff and servers, to ensure smooth service and guest satisfaction. 

• Data Management:

Maintaining accurate reservation records and databases, and using reservation software to optimize occupancy. 

• Reporting:
• Providing reports on reservation trends and patterns to help with business planning and revenue optimization. 
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• Excellent Communication Skills.
• Strong Organizational Skills.
• Customer Service Skills.
• Problem-Solving Skills.
• Time Management Skills