Workforce Management/Real Time Analyst

JobsAvenuePH

£399-532[Mensual]
No - Cidade do Quezon<1 ano de experiênciaDiplomaTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Derivações

    Permissão de refeição

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho, Programa de reconhecimento de funcionário

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    Seguro de Deficiência, Seguro de saúde, Seguro de Vida, HMO

  • Benefícios de Habilidades

    Desconto do funcionário, Quartos de Dormir

  • Desenvolvimento Profissional

    Programa de Mentorship

  • Tempo de desligamento e Saída

    Deixamento de ressonância, Maternidade e licença de paternidade, Licença parental, Licença Pai Solo, Férias Deixadas

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Descrição:

  • About the Role:
  • We are seeking a detail-oriented Workforce Analyst to join our team. In this role, you will analyze workforce data, forecast staffing needs, and optimize resource allocation to ensure operational efficiency within our BPO operations.
  • Key Responsibilities:
  • Collect and analyze workforce data, including employee turnover, recruitment, and training metrics.
  • Forecast staffing requirements to meet service level agreements and operational goals.
  • Develop and maintain employee schedules to ensure optimal coverage.
  • Monitor real-time performance metrics and adjust staffing plans as necessary.
  • Collaborate with management to identify process improvements and implement workforce strategies.
  • Prepare regular reports on workforce metrics and present findings to stakeholders.

Requisito

  • Proven experience as a Workforce Analyst or in a similar role within the BPO industry.
  • Strong analytical skills with proficiency in data analysis tools and software.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
relatóriosDocumentaçãoBPO Workforce AnalystBPO RTA
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John Christopher Briagas

OwnerJobsAvenuePH

High response rate

Local de trabalho

Cyberpark Tower 2. General Araneta, Cubao, Quezon City, 1109 Metro Manila, Philippines

Postado em 03 March 2025

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JobsAvenuePH

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