CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Work Background/Experience in General: Must be open to BPO & Non-BPO Experience
• Employment Type: Regular Hire
• Open to undergraduate with relevant work experience
• 0 to 6 months BPO experience

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• HMO on day 1 (₱400K Principal, Maxicare, ₱150K 2 Free dependents)
• 18% Night Differential
• IPB and MIPB (Annual Individual Performance Bonus/Monthly Individual Performance Bonus)
• Leave credits available (10SL,15VL)
• Life Insurance
• Retirement Plan
• Christmas Bonus

Please refer to job description.