Sutherland Philippines Customer Service Representative | Wireless & Broadband Services

Sutherland Philippines

£259-388[Aylık]

Tesis içi - Taguig1-3 Yıl TecrübeLise/LiseTam zamanlı

Paylaşmak

Çalışan Takdiri ve Ödüllendirme
Performans bonusu, Yıllık değerlendirme, Çalışan Tanıma Programı, Teşvikler
Devletin Zorunlu Sağladığı Faydalar
13. Ay Ödemesi
Sigorta Sağlık ve Wellness
Tesis İçi Sağlık Hizmeti, Sağlık sigortası, Hayat sigortası, HMO

Provide excellent customer service assistance to clients queries via phone call
Conducting an assistance to customer by giving basic level information regarding product features, queries, and sales
Provide customers with product and service information
Provide assistance with regarding to customer service issues in renewing, refunding, and handling objections and put in all efforts to retain customers
Transfer customer calls to appropriate department if required

Minimum of 6 month of sales experience in an international BPO or 1 year customer service experience (upskilling and retention)
Excellent verbal and written communication skills
Good understanding of MS office applications
Knowledge of operating systems and browsers functions
Knowledge in basic computer technical functions
Strong customer service focus
Strong problem-diagnosis and problem-solving skills
Good understanding and knowledge of the product
Ability to adapt to clients-based tools and applications
Fair knowledge of Sutherland’s Internal tools
Good understanding of performing all end-user services on the phone system

Müşteri servisiProblem çözmeTakım oyuncusuSatış