• Respond to customer inquiries via phone, email, and chat, providing exceptional service.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve departmental goals and improve processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 1–3 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to handle difficult situations with tact and professionalism.
• Qualities and Traits: Empathetic, patient, and customer-focused attitude.
• Responsibilities and Duties: Proficiency in using customer service software and CRM tools.