MC1 - Noon Dalton Philippines Inc Cyber Security Engineer

MC1 - Noon Dalton Philippines Inc

£596-927[Aylık]

Tesis içi - Cebu5-10 Yrs ExpÜniversite mezunuTam zamanlı

Paylaşmak

Ödenekler
Yemek Harcırahı, Ulaşım Ödeneği
Çalışan Takdiri ve Ödüllendirme
Performans bonusu
Devletin Zorunlu Sağladığı Faydalar
13. Ay Ödemesi, Çalışan Kredisi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS
Sigorta Sağlık ve Wellness
HMO
Profesyönel geliştirme
Çıraklık Programı
İzin ve İzin
Ölüm İzni, Aile Hekimliği İzni, Hükümetin Zorunlu İzin, Ebeveyn İzni, Hastalık İzni, Yalnız Ebeveyn İzni, Tatil İzni

Devamını oku

Provide First and Second-Level Technical Support: Assist MSP partners and end customers with both basic and advanced network security issues.
Troubleshoot and Resolve Issues: Address complex issues related to cloud-based and endpoint security products (macOS, Windows, iOS, Android).
Respond to Support Requests: Manage support tickets, phone calls, Slack messages, and remote sessions.
Document Support Actions: Capture detailed issue information in the ticketing system and maintain comprehensive documentation of support actions and resolutions.
Identify and Escalate Issues: Identify and escalate complex issues to L3 support or appropriate teams.
Develop Knowledge Base Articles: Contribute to the development and updating of knowledge base articles and training materials.
Stay Current on Cybersecurity: Stay informed about the latest cybersecurity threats and best practices.
Track and Report KPIs: Monitor and report on key performance indicators (KPIs) related to support activities.

Minimum of 5 years of experience in technical support, with an emphasis on customer satisfaction and problem-solving.
Experience with network security solutions and cloud technologies.
Bachelor’s degree in IT, Computer Science, or a related field.
Efficient Planning & Prioritization.
Organized Execution & Composed Problem-Solving.
Effective Communication & Stakeholder Engagement.
Resource Management & Delegation.
Informed Decision-Making & Commitment.
Exceptional Verbal & Written Communication.
Experience with virtualization technologies and cloud providers (AWS, GCP, Azure).
Experience with network protocols including FTP/SFTP, SMTP, and SNMP.
Knowledge base development and training creation experience.
Industry certifications (e.g., CompTIA Security+, CCNA, CISSP) are preferred.