Strategic Networks, Inc. IT Technical Support

IT Technical Support

Strategic Networks, Inc.

£199-265[Aylık]

Tesis içi - Makati<1 Yıl DeneyimÜniversite mezunuTam zamanlı

Paylaşmak

İş tanımı

Avantajlar

Çalışan Takdiri ve Ödüllendirme
Yıllık değerlendirme
Devletin Zorunlu Sağladığı Faydalar
13. Ay Ödemesi, Çalışan Kredisi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS
Sigorta Sağlık ve Wellness
Kaza Sonucu Ölüm ve Parçalanma Sigortası, HMO
Diğerleri
Ofis Partileri
Avantajların Avantajları
Yıllık Şirket Gezisi
İzin ve İzin
Ölüm İzni, Hükümetin Zorunlu İzin, Hastalık İzni, Kadınlara Özel İzin, Tatil İzni

Devamını oku

Açıklama

Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.
Overall responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair.
Must be able to coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues.
Ensure all tasks are updated and documented including troubleshooting and resolutions steps prior closing.
Checking of end-user log
Must be able to escalate tickets with dependencies to respective towers/ group to resolve the concerns of end user.
Walkthrough staff or clients through series of actions to resolve issues.
Take ownership of assigned incident tickets and resolve within the agreed service level and targets.
Proactively update end users with regards to their request.
Ability to perform root cause analysis and technical reports for issues involving desktop environment.
Asset Management.
Analyze and respond to issues and develop resolutions in a timely manner.
Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
Take full responsibility and the required action for the assigned tasks.
Meet and adhere to attendance requirements based on Service Level Agreement
Meet and exceeds KPI targets set by the client.
Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports.
Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

Gereklilik

Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field.
Experience Level: Less than 1 year of experience in IT support or related roles.
Skills and Competencies: Proficient in troubleshooting hardware/software issues, excellent communication skills, customer service-oriented.
Working Conditions: Office environment, possible remote support, occasional overtime required.
Qualities and Traits: Detail-oriented, patient, and adaptable with a strong willingness to learn.

Bilgi Teknolojisi altyapısıWindows ServerBT Varlık YönetimiIPTeknik Destek