Collections Specialist

Vault Outsourcing OPC

£399-466[月薪]
现场办公 - 马卡蒂1-3年经验学历不限全职
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职位描述

福利待遇

  • 员工表彰与奖励

    业绩加成, 奖励机制

  • 法定福利

    13薪

  • 健康保险

    人寿保险, 健康维护组织

  • 额外福利

    睡眠区

  • 职业发展

    职业发展

  • 休假和请假

    病假, 休假

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职位描述

Title: Customer Relationship Specialist (Australian Third Party Collections & Skip Tracing)

Location: Full time onsite in Makati

Schedule: Mondays through Fridays | Dayshift


Key Responsibilities

  • Manage a portfolio of delinquent accounts and conduct thorough reviews of account
  • histories, payment records, and documentation to assess the status of debts and determine
  • appropriate recovery strategies.
  • Utilize skip tracing techniques and investigative methods to locate and contact debtors who
  • have defaulted on payments or become unresponsive, ensuring accurate and up-to-date
  • contact information for effective communication.
  • Initiate contact with debtors via phone, email, and written correspondence to negotiate
  • repayment plans, settlements, or other resolutions, demonstrating professionalism,
  • empathy, and persistence in all interactions.
  • Document all communications, payment arrangements, and agreements with debtors
  • accurately and comprehensively in the collections system, maintaining detailed records of
  • each interaction and account status updates.
  • Collaborate with internal stakeholders, including collections team lead, legal, and compliance,
  • to address complex debt recovery issues, escalate accounts as necessary, and ensure
  • compliance with regulatory guidelines.
  • Provide regular updates and reports on account statuses, recovery efforts, and key
  • performance metrics to collections team leaders and management, highlighting successes,
  • challenges, and opportunities for improvement.

职位要求

  • At least 2-3 years of experience in debt recovery, collections, or related field, with a strong
  • background in Australian collections practices and skip tracing techniques is a must.
  • Proven track record of successfully recovering outstanding debts and negotiating payment
  • arrangements with debtors in a professional and ethical manner.
  • Proficiency in skip tracing techniques, including database searches, public records, and investigative methods, to locate and contact debtors effectively.
  • Excellent negotiation, communication, and interpersonal skills, with the ability to build rapport, diffuse tension, and achieve mutually beneficial outcomes in debt recovery negotiations.
  • Strong attention to detail and accuracy, with the ability to analyze account information, identify discrepancies, and develop appropriate solutions to facilitate debt recovery.
  • Australian Market experience
  • Third Party Collections
  • Skip Tracing
跳转追踪客户服务Third Party CollectionsCollections
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Adrian Barit

Recruitment SpecialistVault Outsourcing OPC

七天内活跃

工作地址

7th Floor, RCBC Plaza, 6819 Ayala Ave, Makati, 1227 Metro Manila, Philippines

发布于 16 May 2025

Vault Outsourcing OPC

无需融资

101-500人

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