Customer Service Associate for Samsung Service Center (SM Megamall)

Exccell Workforce Solutions Corp.

£194-259[月薪]
现场办公 - 帕西格1-3年经验高中全职
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职位描述

福利待遇

  • 法定福利

    13薪, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

职位描述

  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve technical inquiries
  • Obtain and evaluate all relevant information needed to resolve customer complaints
  • Prepare product or service reports by collecting and analyzing customer information
  • Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Ensure that all CSR KPIs are attained and properly managed
  • Follow communication procedures, guidelines and policies
  • Ensure customer satisfaction and provide professional customer support.

职位要求

  • High school degree/GED, or higher. College experience is preferred
  • Previous customer service experience will be preferred.
  • Good mobile phone industry knowledge. Technical knowledge is a plus.
  • Excellent communication and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.
  • Teamplayer
组织技能客户服务
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Lea Cuadra

HR ManagerExccell Workforce Solutions Corp.

今日回复 2 次

工作地址

SM Megamall - Building B. Bldg B J. Vargas St Brgy, Mandaluyong City, 1550 Metro Manila, Philippines

发布于 26 June 2025

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Exccell Workforce Solutions Corp.

未融资

501-1000人

人力资源

查看热招工作

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