At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Summary: We are seeking a dedicated Customer Support Specialist to provide world-class customer service to our global clients. The successful candidate will utilize our award-winning network management software to address customer inquiries and ensure a positive experience.

Responsibilities:

• Provide exceptional customer support using our network management software.


• Answer non-technical support questions via telephone, email, and other defined channels.


• Adopt a friendly, consultative approach to solving customer problems.


• Assist customers with after-sales queries through phone, web tickets, and email.


• Collaborate with internal departments to research and resolve customer account questions.

Qualifications:

• Proven experience in a customer support role.


• Strong communication skills, both verbal and written.


• Ability to work collaboratively with internal teams.


• Basic understanding of network management software is a plus.


• Friendly and consultative approach to customer service.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Please refer to job description.