Customer Service Manager

Cepat Kredit Financing Inc.

£542-610[月薪]
现场办公 - 帕西格3-5年工作经验本科全职
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职位描述

福利待遇

  • 津贴

    话费补贴

  • 员工表彰与奖励

    业绩加成, 奖励机制

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康维护组织

  • 其他

    利润分成

  • 职业发展

    工作培训

  • 休假和请假

    丧假, 病假, 休假

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职位描述

  1. Oversee and monitor all customer service-related concerns on a monthly basis.
  2. Monitor internal collection activities and ensure timely reporting each month.
  3. Track and evaluate customer feedback and suggestions to improve service delivery.
  4. Maintain accurate and up-to-date records of customer inquiries, complaints, and the actions taken to address them.
  5. Coordinate and communicate effectively with relevant internal departments to address customer concerns and ensure prompt resolution.
  6. Provide clear explanations, solutions, and guidance to customers to resolve issues efficiently.
  7. Prepare and submit regular performance reports on customer service metrics monthly.


职位要求

  1. Graduate of any four-year Business Course
  2. Must have product and process knowledge
  3. Possesses excellent communication and listening skills
  4. With professional attitude and strong work ethics
  5. Has the ability to build and maintain good relationship with clients
  6. Computer proficient especially Microsoft Word, PowerPoint and Excel
With Financing Exp
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Annielou Escalona

HR OfficerCepat Kredit Financing Inc.

高响应率

工作地址

Room 2402, Jollibee Plaza, F. Ortigas Jr. Rd, Ortigas Center, Pasig, Metro Manila, Philippines

发布于 07 May 2025

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Cepat Kredit Financing Inc.

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101-500人

金融服务

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