Job Description:

Join Everise, a global leader in customer experience solutions! We are looking for Customer Service Representatives who are passionate about helping others and thrive in a fast-paced environment.

As a Customer Service Representative, you will handle customer inquiries via voice, chat, or email. Your goal is to deliver excellent service, resolve concerns efficiently, and represent Everise’s commitment to world-class customer support.

NOTE: This job post is managed by John Christopher Briagas under the Everise Non-Employee Referral Program.

By submitting your application through this post, you agree and acknowledge that you are being referred under this program and that John Christopher Briagas may be eligible for a referral incentive upon your successful hire.

Key Responsibilities:

• Handle incoming calls, chats, or emails from customers professionally
• Resolve customer issues with empathy, accuracy, and efficiency
• Provide product or service information clearly and effectively
• Escalate unresolved issues to appropriate departments when necessary
• Meet or exceed performance metrics including call quality, customer satisfaction, and response time
• Maintain confidentiality and security of customer information
• Stay updated with Everise’s processes, systems, and client requirements

Qualifications:

• At least Senior High School graduate or High School graduate (Old Curriculum)
• With or without BPO experience – fresh graduates and career shifters are welcome
• Good English communication skills
• Basic computer and typing skills
• Willing to work onsite and on shifting schedules
• Strong customer service mindset and problem-solving skills
• Amenable to work at any Everise site (depending on current openings)

Why Join Everise?

• Competitive salary and performance bonuses
• Comprehensive training programs
• Opportunities for career growth and promotion
• Friendly and supportive work environment
• HMO & other employee benefits