Executive, Customer Success (Based Makati City, Philippines)

MACROKIOSK MATTERS

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现场办公 - 马尼拉1-3年经验本科全职
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职位描述

职位描述

Your roles and responsibilities:


  • Create and analyse reports to track team results and provide access and insight into customer data.
  • Build weekly, monthly, and quarterly Reporting for the Clients or Customer Success management team's use.
  • Provide specialised value-add Send on Behalf service for clients’ campaigns or broadcast activities.
  • Support sales teams in test account application, shortcode and application (by HQ team).
  • Support the Customer Success Team in day-to-day activities.
  • Coordinate and build cross-functional processes (with Product, Engineering, Support, Services, and Sales) to support the team to meet renewal and upsell targets and deliver on customers’ needs.


What we need from you:


  • At least 3 years of relevant experience in a similar role (Customer Success Operations, Sales Operations, Projects Operations), preferably in technology industry.
  • Good verbal and written English communication skills.
  • Personality traits - pleasant, self-motivated, enthusiastic, meticulous, result-oriented, responsible, independent, trustworthy, ethical and a team player.
  • Customer service skills - attentive, empathetic, patient, consistency, persuasive, and possess immaculate telephone manners.
  • Proficient in MS Office applications and Google Sheets.
  • Possess a Degree in Marketing, Business Administration or its equivalent.

职位要求

Please refer to job description.

客户关系管理解决问题沟通技能产品知识数据分析项目管理Customer Advocacy时间管理Cross-Functional Collaboration
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HR ManagerMACROKIOSK MATTERS

工作地址

Suite 11, Level 11, Tower One, Ayala Triangle, Ayala Avenue, 1227 Makati City, Manila, PH

发布于 09 May 2025

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