Wipro Philippines Inc. Sales Consultant

Wipro Philippines Inc.

£331-397[月薪]

现场办公 - 宿务1-3年经验高中全职

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Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
Equipped to handle all general reservations and deal with changes to all reservations
Process refunds to passengers and answer general travel reservation queries
Handle mileage plus reservations and queries
Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
Ensure accurate documentation of customer profiles/reservations
Handle customer complaints and provide first time resolution
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured

Senior High School graduate OR Completed 2 years/4 semesters in college (in 1 course and no back subjects) OR College graduate
Must have at least 12 months of sales experience in any industry
Excellent English written and oral communication skills
Ability to build rapport and overcome objections
Ability to maintain required sales percentages per week
Ability to maintain the highest level of confidentiality
Ability to work in a multi-tasked environment
Ability to prioritize and organize work
Ability to adapt to a flexible schedule
Willing to work onsite in Central Bloc, Cebu IT Park, Cebu City