Tech Sales Representative | Web Hosting & Cloud Services | Shaw

Sutherland Philippines

急招
£397-464[月薪]
现场办公 - 曼陀罗勇1-3年经验高中全职
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职位描述

福利待遇

  • 员工表彰与奖励

    业绩加成, 年度考核, 员工表彰计划, 奖励机制

  • 法定福利

    13薪

  • 健康保险

    现场医疗服务, 健康保险, 人寿保险, 健康维护组织

  • 职业发展

    职业发展

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职位描述

  • Answer and resolve customer issues, ensuring customer satisfaction while upselling products and services through phone interactions within a growing customer base
  • Identify and empathize with various customer needs and scenarios, providing tailored solutions
  • Deliver resolutions and consultations using cutting-edge solutions in a friendly, confident, and knowledgeable manner
  • Stay updated on client and industry processes, technology applications, utilities, and products to ensure the highest level of service
  • Utilize various client-based tools and applications for efficient customer management and servicing
  • Transfer customers to the appropriate departments when necessary to address specific inquiries
  • Perform data entry, documentation, and case management to maintain accurate customer records
  • Collaborate with team members in a team-based environment to achieve common goals
  • Consistently meet and maintain required metrics and performance goals

职位要求

  • Minimum of 1 year of BPO work experience or at least 6 months if from a web hosting company
  • At least 6 months of experience in sales within the BPO industry and tech support
  • Expertise in web browsers and basic knowledge of web scripting languages like PHP
  • Familiarity with website-related concepts like WordPress, e-commerce, social media, and blogging
  • Familiarity with network protocols such as SSH, FTP, and SFTP, and with databases like MySQL
  • Expertise in web hosting technologies, including content management systems like WordPress or Joomla
  • Knowledge of networking protocols such as DHCP, DNS, TCP/IP, and the ability to resolve internal server errors
  • Familiarity with email security products and troubleshooting, including SMTP protocols, POP/IMAP/Active Exchange differences
  • Strong data entry skills with accuracy
  • Familiarity with hosting platforms (Linux or Windows) and IP address management
  • Above-average knowledge of internet technology, including troubleshooting different web browsers
  • Fluent in the client’s industry, product portfolio, brand, mission, and solutions
  • Familiarity with customer management processes, escalation procedures, and order placement
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Irene Nuguid

LeadSutherland Philippines

今日回复 0 次

工作地址

9F, SHAW IT CENTER. 1550, 360 Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines

发布于 23 April 2025

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