• Provide data processing support for tasks such as but not limited to:
• Opening, Closing and Billing Service Orders
• Contract Maintenance/Service Report Images
• Daily Service Review and Analysis
• Meter Billings and Readings
• Mobile Object Manager maintenance and monitoring
• New Purchase Order solicitation and collection
• Posting Costs
• Review and post service order in the system
• Processing, opening, closing, updating service orders with relevant data with adherence to the process established
• Data entry into ERP system
• Provide excellent customer service
• Contact customers via phone and email to follow-up their purchase orders
• Answer calls from customers regarding their service orders and request for service
• Flexibility to work on site as operation requires.
  

• Bachelor"s degree or vocational in any course, a strong advantage.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Must consistently meet or exceed required performance criteria.
• Prior BPO experience in Customer Service is a plus.
• Familiarity with ticketing system, a strong advantage.
• Must be willing to work in different shifts.
• Fresh graduates are encouraged to apply.
  
  

• Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
• Exercises judgment within defined guidelines and practices to determine appropriate action.
• Offer deep knowledge and insights in a specific subject area to guide project direction.
• Facilitate collaboration among team members, encouraging knowledge sharing and communication.
• Assist in identifying and resolving complex issues related to the subject area.
• Conduct training sessions and workshops to enhance team capabilities.
• Ensure that the team's output meets the required standards and best practices in the field.
• Create and maintain comprehensive documentation of processes, standards, and best practices.
• Engage with stakeholders to gather requirements and provide updates on project progress.
• Monitor project timelines and deliverables, ensuring alignment with expert standards.
• Lead discussions and workshops to generate ideas and solutions within the team.
  
  

• Stable internet connection for WFH setup; backup mitigation. 50-100mbps
  
  

Please refer to job description.