• Receive and respond to tutors for whatever concerns they may have that are related to their services for the company
• Manage the schedules of tutors to ensure enough lessons are provided daily
• Answer the tutors’ inquiries (through Skype, email, or SMS)
• Work together with Japanese Customer Support in dealing with student concerns (e.g. cancellation or transferring of lessons, contacting tutors, etc.)
• Develop ideas for the improvement of the procedures related to operations in the Tutors’ Management Department
• Fulfill other job-related tasks to be given by the immediate Supervisor

Pay: Php16,000.00 - Php18,000.00 per month

• Graduate of any 4-year degree (Fresh Graduates are welcome to apply)
• Proficient in written and spoken English
• Willing to work in on-site
• Willing to be in the closing shift (Start of shift: 3 PM) and early morning shift (Start of shift: 4:30 AM)

*may still change to any of the shifts posted below

• Willing to be trained (both as a support staff and as a tutor)

>> Start of shift during the support staff training is 11AM

>> Start of shift during the tutor training is 10 AM

• Amenable to working on holidays and weekends
• Must acquiesce to render overtime whenever necessary
• Must be adaptive and culturally sensitive
• Must have strong time management skills
• Must have experience in basic to intermediate computer and internet troubleshooting
• Work is in Makati City (on-site): 10F King's Court I Building, 2129 Chino Roces Avenue, Makati City
• Two rest days in a week: Sunday and Monday
• Other Department Shifts:
• 4:30 AM to 1:30 PM
• 11:00 AM to 8:00 PM
• 1:00 PM to 10:00 PM
• 3:00 PM to 12:00 MN