We’re Hiring: Admin Support Officer!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for an Admin Support Officer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Admin Support Officer

Work Arrangement: Work From Home

Location: Any CS Branch - Makati/Ortigas/Cebu/Mabalacat/Angeles/ Davao

Schedule: Morning Shift

Key Responsibilities:

1. Member Support

• Receive, triage, and respond to member support tickets in Zendesk.
• Manage member SMS replies and email queries in a timely manner.
• Handle BIR form queries and issues.
• Interact with billing module to process refunds.
• Escalate technical issues in the app/portal to the Development Team for scoping.
• Ensure Service Level Agreement (SLA) of 1 business day to resolve tickets.

2. Partner Support

• Onboard new Partners into the Merchant Partner Portal, ensuring accurate details, images, and logos are uploaded.
• Monitor and oversee all Deals in the Admin Portal, including conducting daily quality assurance checks on samples.
• Communicate with Partners regarding deal creation, editing, or removal.
• Manage partner-related Zendesk tickets and queries.
• Assist in obtaining, uploading, and managing live Partner giveaways.

3. Marketing Support

• Create, schedule, and send promotional SMS campaigns via the Admin Portal.
• Create, schedule, and push app notifications to members.
• Create, schedule, and send marketing emails via Mailchimp to both App Members and wider marketing database.
• Oversee, manage, and update automated marketing emails (e.g., welcome/onboarding flows).
• Support the Marketing team with campaign execution and reporting.

4. General Administrative Support

• Draft Terms & Conditions for new giveaway draws using templates for internal review.
• Notify giveaway draw winners via email and complete compliance documentation.
• Receive, manage, and transmit correspondence with DTI and BIR.
• Support other ad hoc administrative tasks as required.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Marketing, IT, or related field (preferred).
• At least 2 years of experience in administrative, support, or marketing roles.
• Familiarity with Zendesk, Mailchimp, SMS platforms, and CRM/portal tools.
• Strong IT aptitude; comfortable troubleshooting, escalating, and documenting system issues.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and ability to manage multiple priorities.
• Understanding of compliance processes (BIR, DTI) an advantage.
• Proactive, resourceful, and adaptable in a fast-paced startup environment.

Performance Indicators (KPIs)

• SLA compliance: 1 business day ticket resolution.
• Accuracy of Partner onboarding and Deal management.
• Timeliness and effectiveness of marketing campaigns.
• Quality of documentation and compliance submissions.

Non-Negotiable Skills & Requirements

• At least 2 years of experience in administrative, support, or marketing roles.
• Familiarity with Zendesk, Mailchimp, SMS platforms, and CRM/portal tools.
• Strong IT aptitude; comfortable troubleshooting, escalating, and documenting system issues.