• Provide technical assistance and support to customers post-purchase.
• Diagnose and troubleshoot technical issues related to products and services.
• Guide customers through step-by-step solutions and provide product knowledge.
• Collaborate with engineering teams to address complex issues and improve product performance.
• Document customer interactions and maintain records of issues and resolutions.

Requirements:

• Educational Qualifications: Bachelor’s degree in a relevant field (e.g., Engineering, Computer Science)
• Experience Level: 1–3 years of experience in a technical support or related role
• Skills and Competencies: Excellent communication and problem-solving skills
• Qualities and Traits: Strong customer service orientation and attention to detail
• Responsibilities and Duties: Ability to work independently and as part of a team
• Working Conditions: Office environment with potential remote support duties