BPO Dispatch Support Specialist

HR Spectacles

£331-397[Monthly]
On-site - Pasig<1 Yr ExpBachelorFull-time
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Job Description

Description

• Creating, updating, and maintaining bus schedules for various routes.

• Managing the hours and shifts to ensure compliance

• Serve as the point of contact for drivers and other team members, handling issues that arise during bus runs.

• Maintain clear communication with key personnel to ensure successful completion of assignments.

• Respond promptly and flexibly to scheduling issues and daily challenges.

• Efficiently manage runs, including assigning drivers for unscheduled routes.

• Communicate schedule changes or delays to drivers and passengers.

• Assist drivers in enhancing communication and problem-solving skills.

• Coordinate with affiliated companies to meet service demands.

• Document and address operational issues or challenges as they arise.

• Gain familiarity with common destinations, routes, and traffic patterns.

• Disperse trip sheets and manage driver confirmations.

• Handle multiple phone lines with professionalism and efficiency.

Requirements

• Organizational skills to manage multiple schedules and assignments.

• Communication skills for interacting with drivers, passengers, and other team members.

• Problem-solving skills for managing delays, scheduling conflicts, or emergencies.

• Attention to detail to ensure schedules and routes are accurate.

• Technology skills to use scheduling software, GPS tracking systems, and reporting tools.

Customer ServiceSchedulingProblem SolvingTeam PlayerStrong Work Ethic
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Patricia Del Valle

Head of Talent AcquisitionHR Spectacles

High response rate

Working Location

Metro Manila. Metro Manila, Philippines

Posted on 04 June 2025

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