Responsibilities

• Handle client inquiries via email, phone, and social media regarding medical services.
• Maintain and update the client inquiry tracking sheet.
• Conduct follow-ups on pending client proposals.
• Coordinate and assist VIP clients with scheduling, prioritization, and release of medical results.
• Verify VIP patient tests and referrals to ensure accuracy and avoid errors.
• Assist new clients by providing clinic information, quotations, scheduling visits, and attending meetings to promote services.
• Conduct clinic tours and explain the PEME process and unit functions.
• Prepare service package quotations and secure necessary approvals.
• Coordinate patient referrals from other business units to relevant departments.
• Prepare, update, and process client MOAs, NDAs, and DSAs; coordinate costs with Accounting and revisions with Legal.
• Prepare documents and client data for audits and support onboarding activities.
• Consolidate monthly client and operations endorsements for Contract Review reporting.
• Perform other related tasks as needed.

Job Requirements

Education:

• Graduate or Undergraduate degree (any related course)

Computer Literacy:

• Proficient in MS Office, Google Workspace, Zoom, and MS Teams

Skills & Knowledge:

• Experience in customer service
• Strong communication skills and excellent telephone etiquette
• Ability to work under pressure and meet tight deadlines
• Capable of building and maintaining professional client relationships
• Self-starter with strong multitasking abilities

Field of Expertise:

• Customer Service & Marketing

Industry Exposure:

• Healthcare / Services / Marketing