• Respond to customer inquiries and provide accurate information over the phone.
• Resolve customer issues efficiently while maintaining a high level of service quality.
• Document all customer interactions and update customer records in the database.
• Achieve individual targets and contribute to the overall success of the team.
• Collaborate with colleagues to improve operational processes and customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of customer-facing experience.
• Skills and Competencies: Proficient in English language and strong communication skills.
• Skills and Competencies: Excellent customer service and problem-solving abilities.
• Skills and Competencies: Familiarity with call center software and technical skills.
• Qualities and Traits: Strong work ethic and the ability to work well under pressure.
• Qualities and Traits: Excellent interpersonal skills and a team player.