We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

Responsibilities:

• Communicate with customers in a courteous, friendly, and professional manner using agreed procedures
• Listen attentively to customer needs, demonstrate empathy, and maximize opportunities to build rapport
• Clarify customer requirements, probe for understanding, and use decision-support tools and resources to provide appropriate resolution
• Maintain basic knowledge of client products and/or services

Benefits:

• Very competitive salary
• Meal and transportation pay
• Rice allowance
• Night differential (when applicable)
• Account incentives
• Sick and vacation leaves
• Educational assistance
• Retirement plan
• Annual appraisal and bonuses
• Comprehensive health plan for you and your loved ones
• Clean, safe, and modern working environment

• 18 years old or above
• Computer literate
• Must be fluent in English; keep in mind that you'll be conversing with foreign customers
• Committed to full-time, long-term employment

All successful applicants go through a month-long training on communications, culture, and product-specific courses to equip them before actual work begins.

Educational & Professional Attainment:

• At least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12)
• Not tied up with academics; not currently studying nor enrolling for school
• Fresh college graduates are encouraged to apply
• BPO experience handling international voice account is a definite plus but not required

Note: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However, for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.