• Handle incoming calls from customers efficiently and professionally.
• Resolve customer inquiries and issues with a focus on customer satisfaction.
• Document call details and customer interactions accurately in the database.
• Collaborate with team members to improve processes and customer service delivery.
• Upsell products and services where appropriate to enhance customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in a call center or customer service role.
• Skills and Competencies: Strong technical skills, exceptional customer service abilities, and proficiency in the English language.
• Qualities and Traits: Good communication skills, ability to multitask, and a positive attitude toward customer interactions.
• Responsibilities and Duties: Ability to work in a fast-paced environment with attention to detail.
• Working Conditions: Comfortable working in a call center setting with required shifts.