Call Center Agent
RSD Human Resource Management Consultancy
Job Description
Description
- Respond to customer inquiries via phone or email.
- Provide accurate information about products and services.
- Resolve issues and complaints in a timely manner.
- Maintain detailed records of interactions.
- Collaborate with team members to enhance customer satisfaction.
- Adhere to company policies and procedures.
- Participate in training sessions to improve skills.
Requirements
- Educational Qualifications: Must possess a High School or Senior High School diploma.
- Experience Level: Less than 1 year of experience in a call center or customer service role.
- Skills and Competencies: Strong communication skills, problem-solving abilities, and proficiency in using call center software.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, maintain accurate records, and meet performance targets.
- Working Conditions: Fast-paced environment, with possible shifts including weekends and holidays.
- Qualities and Traits: Empathetic, patient, adaptable, and able to work as part of a team.
Jhon Ric Casino
HR ManagerRSD Human Resource Management Consultancy
Active today
Working Location
Araneta Center-Cubao. 632 1, Cubao, Quezon City, Metro Manila, Philippines
Posted on 31 July 2025
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Human Resources & Recruitment
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