Call Center Agent

Staffing co.

£261-326[Monthly]
On-site - Quezon CityNo Exp RequiredEdu not requiredFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Employee of the Month Award

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Perks Benefits

    Company Equipment, Employee Discount, Free Meals, Open Workspace

  • Professional Development

    Job Training

  • Time Off & Leave

    Birthday Leave, Family Medical Leave, Maternity & Paternity Leave

  • Work-Life Balance

    Flexible Hours

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Description

  • Answer customer inquiries via phone, email, chat, or in person in a timely and courteous manner.
  • Provide accurate information about products, services, policies, and procedures.
  • Process orders, forms, applications, and requests.
  • Handle and resolve customer complaints with empathy and professionalism.
  • Escalate complex issues to the appropriate department when necessary.
  • Maintain customer records by updating account information.
  • Follow communication guidelines, policies, and procedures.
  • Strive to meet or exceed customer satisfaction and service goals.
  • Collect feedback and identify recurring issues to help improve customer experience.

Requirements

  • Strong communication and active listening skills.
  • Problem-solving ability with a customer-first mindset.
  • Patience, empathy, and the ability to remain calm under pressure.
  • Basic computer and data entry skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • High school diploma or equivalent (some roles may prefer additional education or experience).
Team PlayerEnglish LanguageCall CentreCustomer Service
Preview

Manahan Philip

OwnerStaffing co.

Active within three days

Working Location

Alorica Cubao. 49-77 Gen. Aguinaldo Ave, Cubao, Quezon City, Metro Manila, Philippines

Posted on 20 August 2025

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