Concentrix 1BPO Call Center Representative

Call Center Representative

Concentrix 1BPO

£196-326[Monthly]

On-site - Manila<1 Yr ExpHigh/Senior High SchoolFull-time

Benefits

Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Apprenticeship Program, Job Training, Mentorship Program, Professional Development
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

BENEFITS

very competitive salary
meal and transportation pay
rice allowance
night differential [when applicable]
account incentives
sick and vacation leaves
educational assistance
retirement plan
annual appraisal and bonuses
comprehensive health plan for you and your loved ones
clean, safe & modern working environment

JOB RESPONSIBILITIES

communicate with customers in a courteous, friendly and professional manner using agreed procedures
listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
maintain basic knowledge of client products and/or services

Requirements

CANDIDATE PROFILE

18 years old or above
computer literate
must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
committed to full-time long-term employment

All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

EDUCATIONAL & PROFESSIONAL ATTAINMENT

at least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12)
not tied up with academics; not currently studying nor enrolling for school
minimum of SIX (6) MONTHS call center experience handling any international voice account is REQUIRED.

NOTE: For applicants falling under the K-12 curriculum, you must be graduates of Senior High School because Junior HS graduates will strictly not be accepted. However, for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.

English LanguageCustomer ServiceProblem SolvingTeam PlayerAccount ManagementStrong Work EthicTechnical SkillsOrganizational SkillsPeople SkillsInterpersonal Skills