Call Center Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer issues and complaints in a professional manner.
- Document interactions and maintain accurate records.
- Collaborate with team members to improve customer satisfaction.
- Meet performance metrics and quality standards.
Requirements
- Educational Qualifications: A Bachelor's degree in any field is required.
- Experience Level: Less than 1 year of experience in customer service or call center roles.
- Skills and Competencies: Excellent communication, active listening, problem-solving, and empathy are essential.
- Responsibilities and Duties: Respond to customer inquiries, resolve issues promptly, and maintain updated records.
- Working Conditions: Fast-paced environment, with occasional overtime required.
- Qualities and Traits: Patience, adaptability, a positive attitude, and a strong willingness to learn.
Brenny Lamban CSSWB
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Reply Today 9 Times
Working Location
Science Hub Tower 4. G3J3+83G McKinley Hill Cyberpark, Campus Avenue, Taguig City, 1634 Metro Manila, Philippines
Posted on 18 June 2025
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