Call Center Representative

Metacom Business Process Outsourcing Solution Inc.

£195-390[Monthly]
On-site - Misamis OrientalNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Telecommunication Allowance

  • Employee Recognition and Rewards

    Commission, Performance Bonus, Employee Recognition Program, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Professional Development

    Job Training

Read More

Description

Call Volume

  • Inbound calls: Customer support, inquiries, complaints.
  • Outbound calls: Sales, follow-ups, surveys.

Average Handle Time (AHT)

  • The average time it takes to handle a customer interaction from start to finish, including talk time and after-call work.

Occupancy Rate

  • The percentage of time agents spend actively handling calls versus being idle.

Service Level

  • The percentage of calls answered within a specified time (e.g., 80% answered within 20 seconds).

Shrinkage

  • Time when agents are paid but not available for calls (e.g., training, breaks, meetings).

Channel Mix

  • Calls, emails, live chat, social media, and text-based interactions.

Peak Hours / Seasonal Variations

  • High workload periods like holidays, billing cycles, or product launches.


Requirements

  • at least HS Grad (old curriculum) / SHS Grad
  • Excellent Communication Skills
  • preferably with at least 6mos CCE
  • Salary Package:

No CCE - 16,850

6-12 mos CCE - 19K

13 mos & up CCE - 21K

*Earn as much as 45K!

Customer ServiceEnglish LanguageProblem Solving
Preview

Rosito lascona

HR ManagerMetacom Business Process Outsourcing Solution Inc.

High response rate

Working Location

Centrio Mall. Centrio Mall, Capt. Vicente Roa St, Cagayan De Oro City, Misamis Oriental, Philippines

Posted on 19 June 2025

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