• Provide excellent customer service by addressing inquiries and resolving issues efficiently and effectively.
• Manage a high volume of inbound calls while maintaining a positive attitude.
• Document customer interactions and process orders accurately in the database.
• Communicate product benefits and features to enhance customer satisfaction.
• Collaborate with team members to improve service performance and customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Proficiency in English, strong customer service skills, problem-solving abilities
• Qualities and Traits: Strong work ethic, positive attitude, excellent communication skills
• Working Conditions: Standard call center environment; may involve working in shifts