• Respond to customer inquiries and provide solutions to issues related to products and services.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Document all customer interactions accurately and efficiently in the system.
• Provide excellent customer service and build positive relationships with customers.
• Assist in identifying customer needs and recommend appropriate solutions.
• Collaborate with team members to improve overall service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Problem-solving and organization skills
• Skills and Competencies: Basic technical skills and understanding of call center operations
• Qualities and Traits: Friendly, patient, and attentive to customer needs
• working Conditions: Ability to work flexible hours, including evenings and weekends