Call Center Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Allowances
Meal Allowance, Transportation Allowance, Medical Reimbursement
Employee Recognition and Rewards
Annual Appraisal, Incentives
Government Mandated Benefits
13th Month Pay, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Disability Insurance, Life Insurance, HMO
Perks Benefits
Free Meals, Sleeping Quarters
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave, Sick Leave
- Handle inbound and outbound calls from customers.
- Provide accurate information regarding products and services.
- Resolve customer inquiries and complaints efficiently.
- Document interactions and maintain customer records.
- Achieve performance metrics and contribute to team goals.
- Ensure high levels of customer satisfaction through excellent service.
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: 3 months healthcare account BPO experience or 6 months financial and insurance BPO experience
- Skills and Competencies: Proficient in customer service, knowledge in healthcare, insurance, and finance, financial literacy, excellent English language skills.
- Working Conditions: Fast-paced office environment, possible remote work options, standard working hours may vary.
- Qualities and Traits: Strong interpersonal skills, patience, empathy, proactive problem-solving, and attention to detail.
Monica Dela Cruz
HR OfficerMetacom Business Process Outsourcing Solution Inc.
Active today
Working Location
3-5, Science Hub Tower 4, G3J3+83G McKinley Hill Cyberpark, Campus Avenue, Taguig City, 1634 Metro Manila, Philippines
Posted on 04 September 2025
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Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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