• Provide first level technical assistance to Teradyne customers, catering inquiries related to hardware, software applications and operating systems. This includes managing the daily workload through an incident tracking system and recording the problem resolution into a knowledge management system. The candidate must have strong communication and customer relationship skills.
• Collaborate with field and divisional groups, create process documentation and participate in continuous improvement work.
  
  

• Bachelor’s degree in Mechanical Engineering, Electronics & Communications Engineering, Mechatronics or other Engineering related fields with minimum 1-year technical experience. Fresh graduates are welcome to apply.
• Previous experience in a customer-service role is a plus.
• Knowledge and comprehension of hardware systems.
• Ability to use MS Office Word, Excel, Access.
• Excellent phone, verbal and written communication skills.
• Willing to work on shifting schedule, including night shift
• Free-thinking, disciplined and has motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
  
  

Please refer to job description.