Recruitment Notice for Cross-Border E-commerce Operations Specialist (U.S. Market)

Job Type:  Full-time

Work Mode:  Remote (Work from Home)

Working Hours:  Beijing Time 23:00 - 08:00 the next day (corresponding to U.S. Pacific Time 08:00 - 17:00, with a one-hour adjustment for daylight saving time)

(Note: This position requires full adaptation to North American time zones to facilitate real-time communication with the team and clients.)

1. Job Responsibilities

1. Platform Store Management:  Responsible for the daily operation and maintenance of the company's stores on mainstream e-commerce platforms in the U.S. market (such as Amazon, Walmart, eBay, Shopify, etc.), ensuring the normal functioning of the stores.
2. Product Listing and Optimization:  Responsible for creating, listing, and updating product information; writing and optimizing English product titles, descriptions, keywords, images, and A+ pages to enhance product visibility and conversion rates.
3. Marketing Promotion:  Develop and execute on-platform marketing activities (such as Promotions, Coupons, Deals, etc.); assist in operating off-platform promotion channels (such as social media, Google Ads, influencer marketing, etc.).
4. Data Analysis and Reporting:  Monitor daily store sales data, advertising data, inventory status, and competitor dynamics; regularly conduct data analysis, write operational reports, and provide optimization suggestions to drive business growth.
5. Customer Service Support:  Promptly handle pre-sale inquiries, after-sale emails, and review maintenance in English to enhance customer satisfaction and store rating.
6. Market and Competitor Research:  Conduct in-depth research on North American market trends, consumer demands, and competitor strategies to provide insights for product development and new market opportunities.
7. Cross-Department Collaboration:  Maintain efficient communication with domestic product, procurement, design, and logistics teams to collaboratively solve operational issues encountered.

2. Qualifications

1. Language Skills:  Fluent in English (listening, speaking, reading, writing) is essential, with the ability to communicate in writing and via video meetings; fluent in Mandarin, capable of communicating seamlessly with the domestic team.
2. Experience Requirements:

• More than 1 year of cross-border e-commerce operation experience, with priority given to those with experience in the North American market (especially Amazon USA).
• Familiarity with the backend operations and promotional rules of at least one mainstream e-commerce platform.
• Experience in operating independent sites (such as Shopify) is preferred.

1. Skill Requirements:

• Excellent data analysis skills, proficient in using tools like Excel for data processing and analysis.
• Strong market sensitivity and consumer insight.
• Outstanding communication, coordination, and problem-solving skills.
• A strong sense of responsibility and self-motivation, able to adapt to remote work and manage time efficiently.

1. Hardware Requirements:  Applicants must have a stable high-speed internet connection, a quiet and suitable home office environment, and necessary office equipment (computer, headphones, etc.).

3. What We Offer

• Flexible Work Style:  Fully remote working, saving commuting time and achieving a balance between work and life.
• Competitive Compensation:  Competitive salary and performance bonuses/sales commissions.
• Growth and Development:  Deep involvement in the forefront of the North American e-commerce market, with ample opportunities for career progression and skill enhancement.
• Team Atmosphere:  Flat management structure and an open, collaborative team culture.

If you are passionate about the North American e-commerce market and willing to work during nighttime hours towards our common goals, we sincerely invite you to join us!