CSA for Service Center (SM MEGAMALL)
Exccell Workforce Solutions Corp.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Description
- Provide exceptional customer support through various channels (phone, email, chat).
- Resolve inquiries and issues promptly and efficiently.
- Maintain a positive, empathetic, and professional attitude towards customers.
- Document and track customer interactions using CRM software.
- Collaborate with team members to improve service quality.
- Stay updated on product knowledge and service protocols.
Requirements
- Job Title: Customer Service Representative
- Educational Qualifications: Education degree not required.
- Experience Level: 1-3 years in customer service roles.
- Skills and Competencies: Strong interpersonal skills, adept at sales pitching and closure, excellent customer service abilities.
- Responsibilities and Duties: Resolve customer inquiries, upsell products, and maintain customer satisfaction.
- Working Conditions: Office setting with standard hours; may require flexible shifts.
- Qualities and Traits: Empathetic, patient, proactive, and solutions-oriented.
Lea Cuadra
HR ManagerExccell Workforce Solutions Corp.
More than ten replies today
Working Location
SM Megamall - Building B. Bldg B J. Vargas St Brgy, Mandaluyong City, 1550 Metro Manila, Philippines
Posted on 25 June 2025
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Exccell Workforce Solutions Corp.
Unfinanced / Angel
501-1000 Employees
Human Resources & Recruitment
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