Customer Service Representative - Alorica Cebu - Work From Home
Alorica Philippines
Remote Details
Open Country：Philippines
Language Requirements：English
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives, Home Office Budget, No Monitoring System, No Politics at Work, Performance Bonus
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, HMO, Family/Dependent Health, Life Insurance
Perks Benefits
Equity Incentive Plan
Professional Development
Job Training, Career Development, Continuing Education, Learning Budget
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave, Volunteer Time Off
Work-Life Balance
Work from Home
Note : MUST READ!
Applicants must be able to report onsite to process necessary documents and receive the device provided by the company. A one-month training will be conducted onsite before transitioning to a work-from-home setup.
- Answer customer inquiries via phone, email, or chat
- Resolve complaints and provide effective solutions
- Process orders, payments, and refunds
- Assist with product and service support
- Maintain accurate customer records in the system
- Communicate clearly and follow company guidelines
- Coordinate with other teams for issue resolution
- Meet performance and quality metrics
- Gather and relay customer feedback
Requirements & Benefits at ALORICA PH:
- Competitive salary package
- No prior BPO experience required — training will be provided
- Open to fresh graduates, SHS/HS graduates, college undergraduates, and vocational graduates
- 20% night differential
- Paid training
- Program incentives
- HMO and government benefits
- 13th month pay
- Paid vacation leave and personal time off
- Anniversary bonus
- Annual performance increase
- Work onsite with a professional and supportive team
Prince Jethro Evangelista
HR ManagerAlorica Philippines
Reply 0 Times Today
Posted on 06 October 2025
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